Returns and Exchanges
We hope you love your Little House purchase. If you are not completely satisfied, please read our returns and exchanges policy below.
Online Purchases
Online purchases may be returned for a refund or exchange within seven days of receiving your order.
Please email constantia@
Items must be unused, unworn and in their original condition, with all tags and original packaging intact. Proof of purchase is required.
Returns sent without contacting us first may not be accepted.
Once your return has been received and inspected, we will notify you whether it has been approved. Approved refunds will be made to the original payment method.
In-Store Purchases
Items purchased in-store may be returned for a refund within three days of purchase or exchanged within seven days of purchase.
Items must be unused, unworn and returned in their original condition, with all tags and original packaging intact. Proof of purchase is required.
Refunds will be made to the original payment method.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns or exchanges on:
- Earrings and pierced jewellery
- Food or other perishable products
- Personalised or custom-made items
- Gift cards
- Items clearly marked as final sale
These exclusions do not apply where an item is faulty, damaged or incorrectly supplied.
Faulty, Damaged or Incorrect Items
Please inspect your order when it arrives and contact us as soon as possible if an item is damaged, defective or incorrect.
Email constantia@
Where a return is accepted because an item is faulty, damaged or incorrectly supplied, Little House will cover the reasonable return courier cost.
Exchanges
Exchanges are subject to stock availability. If the requested replacement is unavailable, we will contact you to discuss another item, a credit or a refund where applicable.
Return Delivery Costs
For ordinary online returns or exchanges, the customer is responsible for the return courier cost. Original delivery fees are non-refundable unless the product was faulty, damaged or incorrectly supplied.
We recommend using a trackable and insured courier service, particularly for high-value items. Little House cannot accept responsibility for customer-arranged returns that are lost or damaged in transit.
Please do not return an item before contacting us.
Return Address
Little House Boutique
Shop 13, Constantia Village
Constantia
Cape Town
Western Cape
7806
South Africa
International Returns
Customers returning orders from outside South Africa are responsible for return delivery costs, customs charges and applicable taxes. Customs duties and taxes paid on the original order are non-refundable by Little House.
Contact Us
For assistance with a return or exchange, please email constantia@